Welcome to Waqarmart.com, We are pleased to have you as a seller on our platform. This Seller Policy outlines the terms and conditions that govern your use of our platform and services as a seller. By using our platform, you agree to comply with this policy and our Terms of Service.
1.1 Registration: To become a seller on our platform, you must create a seller account. You agree to provide accurate and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
1.2 Account Suspension/Termination: We reserve the right to suspend or terminate your seller account if we suspect fraudulent or illegal activities, violation of our policies, or for any other reason at our sole discretion. In case of termination, you will be informed, and you may lose access to your account and any associated data.
2.1 Accurate and Complete Information: When creating product listings, you must provide accurate and complete information about your products, including clear and truthful descriptions, images, pricing, and any other relevant details. Misleading or deceptive information is strictly prohibited.
2.2 Prohibited Products: You are responsible for ensuring that your products comply with all applicable laws, regulations, and industry standards. Prohibited products may include, but are not limited to, illegal items, counterfeit goods, stolen items, weapons, drugs, adult content, and any products that infringe upon the intellectual property rights of others.
2.3 Intellectual Property: You must respect the intellectual property rights of others. Do not list products that infringe upon copyrights, trademarks, patents, or any other intellectual property rights. If we receive a valid notice of intellectual property infringement, we may remove the infringing content and take appropriate action.
Order Fulfillment and Customer Service
3.1 Order Fulfillment: As a seller, you are responsible for fulfilling orders promptly and accurately. You must ensure that the products are in stock and available for shipment. Failure to fulfill orders in a timely manner may result in negative feedback, penalties, or account suspension.
3.2 Shipping and Returns: Clearly communicate your shipping and return policies to customers. Honor your stated shipping times and provide accurate tracking information. Handle returns and refunds promptly and in accordance with our platform's policies and applicable laws.
3.3 Customer Service: Provide excellent customer service to ensure a positive buying experience. Respond to customer inquiries and requests in a timely and professional manner. Address customer concerns or issues promptly and work towards resolving them to the best of your ability.
Seller Fees and Payments
4.1 Seller Fees: Our platform may charge fees for the use of our services. These fees may include listing fees, transaction fees, subscription fees, or any other applicable charges. The specific fee structure will be outlined separately.
4.2 Payment Processing: We may provide payment processing services to facilitate transactions between buyers and sellers. You authorize us to collect and process payments on your behalf, deduct applicable fees, and remit the remaining funds to your designated payment account according to our payment schedule.
Seller Performance and Ratings
5.1 Performance Metrics: We may establish performance metrics and standards to evaluate your performance as a seller. These metrics may include order fulfillment rate, on-time shipping, customer feedback, and more. Failure to meet these standards may result in penalties, account suspension, or termination.
5.2 Customer Ratings: Customers may provide ratings and reviews for their shopping experience with you. These ratings and reviews will be publicly displayed on our platform. You are encouraged to maintain high-quality products and provide excellent customer service to receive positive ratings.
Changes to Seller Policy
We reserve the right to modify or update this Seller Policy at any time. Any changes will be effective upon posting the revised policy on our platform. It is your responsibility to review the policy periodically to stay informed of any updates. Continued use of our platform after the policy changes constitutes your acceptance of the revised policy.
If you have any questions or concerns regarding this Seller Policy, please contact our support team for assistance.
Thank you for being a valued seller on Waqarmart.com